What is VoIP?VoIP, or Voice over Internet Protocol, is a method of communication that allows users to make voice calls using a broadband internet connection instead of a traditional phone line. When you make a VoIP call, the sound quality is often better than a regular phone call, and there are many traditional features still available to you, including:
- Call forwarding and call waiting
- Caller ID
- Conference calling
- The ability to make calls from any internet-connected device, including computers, smartphones, and tablets
- Reduced rates for long-distance and international calls
- Integration with other business applications, such as CRM software
Why Does Your Business Need VoIP?The benefits of this phone system make it an attractive option for businesses of all sizes. Here are some of the top reasons why your business should consider making the switch:
- Increased Flexibility: Because VoIP calls can be made from any internet-connected device, employees can make and receive calls from many devices.
- Cost Savings: As previously mentioned, switching to VoIP translates to cost savings for businesses. There was a 90% startup cost reduction for SMBs that transitioned to this technology.
- Scalability: These voice systems are highly scalable, meaning they can grow and change as your business does. This is in contrast to traditional phone lines, which often come with long-term contracts and inflexible features.
- Improved Customer Service: With the added features that VoIP offers, businesses can provide their customers with a better overall experience. For example, call recording and automatic call distribution can help ensure that no call goes unanswered.