Almost as a prerequisite for success in business, effective communication is something that can often be overlooked or dismissed. Clear communication with your employees, clients, and other businesses can be a measure of how much you’ll be able to grow and sustain lasting relationships. Over the years, technology has allowed important communication to take place in a variety of ways. One of the most popular methods of communication among businesses today is VoIP. One study shows that between 2010 and 2018, over 35 million VoIP lines were added to companies across the nation. With the increase in internet technologies over the last couple of decades, it’s easy to see the reason for such rapid growth. But what is this technology, and how is it helping businesses?

What is VoIP?

VoIP, or Voice over Internet Protocol, is a method of communication that allows users to make voice calls using a broadband internet connection instead of a traditional phone line. When you make a VoIP call, the sound quality is often better than a regular phone call, and there are many traditional features still available to you, including:
  • Call forwarding and call waiting
  • Caller ID
  • Conference calling
Additionally, VoIP offers features that are unique to the technology, such as:
  • The ability to make calls from any internet-connected device, including computers, smartphones, and tablets
  • Reduced rates for long-distance and international calls
  • Integration with other business applications, such as CRM software

Why Does Your Business Need VoIP?

The benefits of this phone system make it an attractive option for businesses of all sizes. Here are some of the top reasons why your business should consider making the switch:
  • Increased Flexibility: Because VoIP calls can be made from any internet-connected device, employees can make and receive calls from many devices.
  • Cost Savings: As previously mentioned, switching to VoIP translates to cost savings for businesses. There was a 90% startup cost reduction for SMBs that transitioned to this technology.
  • Scalability: These voice systems are highly scalable, meaning they can grow and change as your business does. This is in contrast to traditional phone lines, which often come with long-term contracts and inflexible features.
  • Improved Customer Service: With the added features that VoIP offers, businesses can provide their customers with a better overall experience. For example, call recording and automatic call distribution can help ensure that no call goes unanswered.
Integrating this technology is a smart move for businesses that want to improve their communication while also reaping the other benefits that this system has to offer. But before you make the transition alone, consider partnering with an experienced and reputable IT provider like iTology who can help you choose the right system for your business and ensure a smooth transition.

Partnering with iTology Can Strengthen the Communication of Your Business

iTology is a leading IT provider with the experience and knowledge to improve your business’s communication through VoIP services. We’re dedicated to helping businesses like yours take advantage of the latest technologies so you can stay ahead of the competition. When it comes to voice technologies, we offer solutions that are tailored to meet the specific needs of your company. Get in touch with us today to learn more about VoIP and how it can benefit your business!